Fanciwin Privacy Policy — How Your Data Is Kept Safe

1 Introduction

This Privacy Policy Fanciwin This policy defines the data relationship between the platform and its users. By using the fanciwin.vu website or mobile app, you are considered to have agreed to the terms of this policy.

We believe privacy is a fundamental right. That's why Fanciwin collects only what is necessary and never uses it without reason. This policy has been written in clear, straightforward language so any user can easily understand it.

2 What Information We Collect

Fanciwin collects information in several ways. Each category is outlined below:

At the time of registration

• Full name and date of birth
• Email Address & Mobile Number
• Username and password (encrypted)
• Country and residential address

At the time of identity verification

• Copy of National ID or Passport
• Proof of Address Document (if required)
• Selfie or face verification (as part of the KYC process)

Time of transaction

• Deposit & Withdrawal Amounts and Timestamps
• Payment method type (mobile banking or bank transfer)
• Transaction reference number

Automatically collected information

• IP Address & Device Information
• Browser type and operating system
• How long you spent on the site and which pages you visited
• Cookies & Session Data

3 How Information Is Used

Fanciwin uses the information it collects for the following purposes:

• Account Management: Login, password recovery, and account security
• Payment processing: Accurate Processing of Deposits & Withdrawals
• Legal Obligations: KYC Verification & Anti-Money Laundering
• Customer Support: Issue resolution and support
• Platform improvement: To further improve the user experience
• Promotional communications: To inform you about bonuses and offers (with your consent)
• Fraud Prevention: To detect suspicious activity

4 Who Information Is Shared With

Fanciwin never sells your personal information to advertisers or other companies. However, limited information may be shared in certain specific situations:

Service provider partners

Limited data is shared with partners solely for payment processing, KYC verification, and game provider operations. These partners only receive data required for their specific role and are bound by confidentiality agreements.

Legal Obligations

Information may be disclosed in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, Fanciwin follows due legal process.

Business changes

If Fanciwin merges with or is acquired by another company, user data may be transferred. You will be notified in advance if this occurs.

5 Data Protection Methods

Fanciwin uses industry-leading technology to keep your information secure:

• SSL/TLS Encryption: All communications on the site and app are encrypted
• Password hashing: Your password is never stored in plain text
• Two-Factor Authentication (2FA): Additional Security Layer
• Regular security audits: Reviewed by Third-Party Security Experts
• Restricted access: Only authorized personnel have access to data on a need-to-know basis
• Data Backup: Secure and encrypted backups are maintained on a regular basis

6 Cookies & Tracking

Fanciwin uses cookies on its website — small text files stored in your browser. Here's why we use them:

Essential cookies

These are essential for core site functionality — such as keeping you logged in and maintaining your shopping cart. They cannot be disabled.

Performance cookies

To understand which sections of the site are used most — so we can improve the user experience. These can be turned off.

How to Disable Cookies

You can manage cookies through your browser settings. However, disabling certain cookies may affect some features of the site.

7 How Long Data Is Retained

Fanciwin does not retain any information longer than necessary:

• Account Information: For the duration of the active account and up to 5 years after closure, as required by law
• Transaction history: Up to 7 years in accordance with financial regulatory requirements
• Customer Service Records: 2 years after the issue is resolved
• Log files: Up to 1 year for security purposes

If you request account deletion, all data beyond legal obligations will be permanently removed.

8 Your Rights

As a Fanciwin user, you have a number of important rights over your own data:

To exercise any of these rights, contact our support team. We will respond within 30 days of receiving your request.

9 Child protection

Fanciwin strictly does not serve anyone under the age of 18. We never knowingly collect information from minors.

If it is found that a minor has created an account, that account will be immediately closed and all associated data will be deleted. Any parent or guardian wishing to report such a case should contact our support team.

10 Policy changes

Fanciwin may update this Privacy Policy when necessary. For significant changes:

• Advance notification will be sent to your registered email
• A notice will be displayed on the platform
• The "Last Updated" date at the top of the page will be revised

Continued use of the site after any changes constitutes acceptance of the updated policy.

11 Contact

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us: